Ben-Gurion Airport. Among top three airports in Middle East
Photo courtesy of Lowshot

BG Airport awarded Roll of Excellence

Israel's international airport wins award given to airports which have achieved excellence in service quality, passenger satisfaction by Airports Council International

The Airports Council International (ACI) has awarded Israel's Ben-Gurion Airport with the Roll of Excellence for ranking Top 5 in its category in Airport Service Quality. The award was presented in a ceremony held recently in Calgary, Canada.


The award is given to airports which have achieved excellence in service quality and passenger satisfaction. Ben-Gurion was placed in first to third place in 2007-2011 among airports in the Middle East.


ACI Director-General Angela Gittens wrote in a letter to Israel Airports Authority Director Yaakov Ganot, "Ben-Gurion Airport has been ranked at the top of the list of the best airports in a regional category in each of the past five years, and is one of the five airports to receive the Roll of Excellence this year."


She expressed her hope that the Israeli airport would remain a model of excellence in service quality.


ACI is a non-profit global trade organization, consisting of 580 members operating 1,650 airports in 179 countries and territories.


Ben-Gurion Airport has been included in the Service Quality Survey since 2007, and has won the 2012 award alongside the airports of Beijing, Cape Town, Guayaquil and Kuala Lampur.


The award's past recipients include the airports of Singapore, Ottawa, Austin, Zurich, Johannesburg, Doha and Abu Dhabi.


The ranking is based on the results of interviews conducted among hundreds of thousands of passengers prior to boarding their flights in airports across the world, who are asked to rate their satisfaction with several parameters, including flight preparation, check-in and security check waiting times, as well as the number of luggage trolleys.



פרסום ראשון: 10.02.12, 14:55
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