Raanana-based Nice Systems Ltd. has struck an estimated USD 2 million contract with the New York Fire Department to improve management of emergency calls and radio transmissions.
Nice, (NASDAQ: NICE), a global provider of advanced solutions that enable organizations to extract useful business information from interactions with customers, was chosen by iXP Corporation, a consulting and integration services company.
The Fire Department will provide its advanced solution for the management of emergency communications.
The order follows the successful implementation of Nice's solution with iXP for the New York Police Department.
Post- Sept. 11 praise
In the aftermath of the September 11 terror attacks, the fire department won the praise of New Yorkers, including former mayor Rudy Giuliani, and has worked since then to ensure the highest standards in the reliability of its communications infrastructure.
Nice’s solution is expected to improve the department's ability to capture, manage, and replay voice transmissions, and to improving rescue operations’ efficiency and accuracy of event reconstruction.
“Improved performance of our communication systems is top priority. Nice... (can) help us meet required standards for emergency communications and reduce the time and resources required to search, analyze, and distribute records,” said Don Stanton, Assistant Fire Commissioner and Chief Information Officer at the fire department.