Have some 'savlanut'

When trying to work out your way in Israel, you must adopt two states of mind: 'Savlanut' and 'atzbani'

Sidney Shapiro|Published: 12.12.06 , 00:08

One of the first things new immigrants learn upon arriving in Israel is how to cope with Israeli bureaucracy.

You would think that having better customer service, longer hours of operation and helpful clerks would actually make the companies/government more money and make life easier for everyone. If that’s what you thought, you would be completely wrong and still living in the “North American head space.”

It may seem like a foreign concept to wait in endless lines, sign hundreds of mystery documents, and receive mail with no apparent purpose other than the bank or power company wanting to be in touch. That’s more or less just the way Israel works, fighting the system or trying to change it is usually frustrating and pointless.

Israelis are just as clueless

Many new immigrants assume these are all just things they don’t understand, and with time they will figure the system out. The only problem is most Israelis have no idea what any of these things mean either, but they do know how to work the system.

Dealing with everything from the government to the post office and the banks is like trying to roll a huge boulder uphill while people on the sidelines shout directions at you in a language you can’t understand. Being truly Israeli is a matter of creating balance, a cultural feng shui. There must be a careful balance between two concepts, 'savlanut' and being 'atzbani.'

'Savlanut' is the concept of patience, taking a deep breath, and not getting frustrated when you realize the bank is only open for three hours on Tuesdays. 'Savlanut' is the reason why we don’t have drive by shootings, people killing each other while waiting in line, and endless public brawling. I guess it also helps you have to check your gun when you visit most government offices and beer is sold in corner stores.

I once asked at the Jerusalem DMV why you have to check in your gun before standing in line to wait you turn to argue with the unhelpful clerk. She just stared at me and asked “don’t you think it just makes sense?”

Savlanut!

It seems that utilizing 'savlanut' is extremely important to get through the day and to deal with the million and one hassles that someone from North America just can’t understand.

Why does the tax office think everything you import in your lift contain bottles of single malt scotch and cartons of cigarettes? At the tax rates they inexplicably charge, it would be cheaper to forget the furniture back home and buy a couple cases of alcohol and tobacco here to help you get through the home shopping experience.

So take a deep breath and just exhale, reminding yourself its all worth it because you’re now in Israel.

When all else fails, and it quite often does, the real Israeli turns to the second half of the equation. If 'savlanut' is the force side of the Israeli persona, becoming 'atzbani' is nothing less than the dark side.

When one finds it’s no longer possible to maintain self control, keep calm and wait patiently, its time to turn 'atzbani.' Like the Hulk getting angry, the screaming, shouting and hysterics come bursting to the surface. The glare, the shouting, the “try me and see what happens” attitude are all parts of getting really, really 'atzbani.'

Many Israelis evoke this tactic after waiting in line for a couple minutes, or may even get started while on the drive over. As a North American, you will still have plenty of patience when the entire line has already passed you, gone berserk, and gotten exactly what they wanted by virtue of screaming alone. You may be tempted to copy the Israelis and do some screaming on your own. Just remember, the important thing is not to apologize in between each epithet at the clerk’s mother and his choice of shirt.

Apologizing and displaying 'savlanut' in an 'atzbani' situation confuses people. It makes them think you are a 'fryer' (sucker) and are meant to take advantage of, if only to teach you a lesson. Being 'atzbani' is not about creating enemies or making the other person feel bad, it’s just a way of getting what you want.

As the maxim goes, he who screams loudest gets exactly what he wants, with a discount to top it off. Just because you went ballistic on someone and got what you wanted, it’s important to remember that in Israel the other person is now your friend, you have been through a cultural exchange, not an exchange of insults or verbal taunting.

The bottom line, try to stay calm, try to figure out how to work the system, wade through endless paper work and keep a smile on your face. When all else fails, blow your top and see if screaming accomplishes anything. Either way, its all part of the experience, welcome to Israel!

Sidney Shapiro is an avid blogger, Canadian university student, and about to begin serving in the IDF