Airports Council International (ACI) announced Monday the top performing airports in the Airport Service Quality Survey for 2007.
In the survey, Israel's Ben Gurion national airport was ranked the best passenger terminal in the Middle East and was rated the second best airport in the category of terminals with 5-15 million passengers a year, after Central Japan.
The ASQ rankings are based on the results from nearly 200,000 questionnaires completed by passengers in 2007. The survey captures the passenger’s immediate appraisal of 34 airport service factors, from check-in through to departure at the gate.
For the third year in a row, Asia Pacific airports garnered the three top positions in the ‘worldwide’ category, with Seoul’s Incheon International Airport coming in first, Kuala Lumpur International Airport second and Singapore Changi in third place.
The Israel Airports Authority said in response that "for several years now, the Ben Gurion Airport has been ranked in top places in the world in a variety of categories.
"As part of the ongoing improvements introduced by the Israel Airports Authority, the IAA recently decided to invest abut a billion shekels in security and safety at the terminal."