With the onset of summer vacations and the natural emptying of tech offices, many technology companies face a recurring annual challenge: how to allow employees to go on vacation with peace of mind without harming the workflow and business continuity?
In 2026, the answer to this question is no longer just about transferring urgent tasks between colleagues or creating overloads for those who remain in the office. This year, companies are actively adopting advanced AI agents, functioning as independent "digital assistants" that support human teams and ensure projects continue to flow smoothly.
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From passive vision to an active supporting team member
At WSC Sports, AI agents are seen as the next phase in the evolution of the digital workplace, with the ultimate goal of easing the burden on employees and improving their professional quality of life. The company is currently in the midst of an internal pilot evaluating the integration of these agents as an integral supporting component for the human workforce.
"The next phase in the evolution of AI agents within organizations is their transformation into proactive team members, serving as dedicated assistants and providing a safety net for employees," explains Shai Diament, VP of account management at WSC Sports. "We are currently in the midst of an internal pilot evaluating advanced AI agent technology, which is reshaping the digital workplace as we know it."
Shai Diament, VP of account management at WSC Sports Photo: Shai Moalem"We are no longer talking about a passive, reactive tool that requires employees to initiate contact, define prompts or request data. Instead, this is a truly autonomous agent that listens, observes and integrates seamlessly into the organizational workflow. This unique capability allows the agent to surface solutions, insights and tasks independently and in real time," he says.
Diament emphasizes that the greatest contribution of this technology is precisely the ability to allow employees to truly disconnect.
"By doing so, it serves as a vital support anchor for teams, maintaining a steady workflow and ensuring full operational continuity for projects - even during peak periods or when employees are away on summer vacation," he explains. "As part of our responsible approach, we are currently testing the application of this technology in a controlled, cautious manner within a secure and isolated internal environment. We are examining its practical integration across a wide range of roles and departments. This in-depth evaluation is designed to closely monitor system performance and identify which positions and interactions deliver the highest value, responsiveness and support to the human teams managing it."
Moving forward and assuming a successful pilot, he says, "our vision is to execute a broader, phased roll-out, expanding to additional roles across the organization and embedding these agents into our daily operational infrastructure to alleviate employee workload and drive company-wide efficiency."
Meet the new team member on Slack
At the global ticket resale price comparison platform SeatPick, the concept of an AI agent was taken a step further by giving it a tangible identity as a personal assistant to the team. The company developed an AI agent named "Naftali," which assists human teams with both software development tasks and information gathering and analysis, aiming to free up their time for strategic thinking.
“Naftali is an AI agent we built to help our teams with both software development tasks and information gathering and analysis,” says Guy Kogel, SeatPick’s CTO and co-founder. "We gave him access to internal systems so he can understand business context and operate effectively, whether that means writing code, investigating issues or supporting ongoing projects. We also wanted him to feel like a real teammate, so we gave him a name, a visual identity, and even a Slack profile."
"One of Naftali’s biggest advantages is helping us maintain business continuity during non-standard hours—whether it’s World Cup matches taking place overnight driving massive traffic to SeatPick, holidays, or even periods of regional instability. He can take on both small tasks that would otherwise be deprioritized and larger projects, allowing our teams to stay productive and responsive around the clock,” according to Kogel.
For SeatPick, Naftali serves as a force multiplier that allows the existing workforce to remain productive and stress-free, especially during off-hours or peak periods. "Because Naftali is connected to our internal tools and business context, he helps employees perform research and investigations much faster. By handling smaller tickets and operational tasks, he allows engineering teams to focus on higher-impact projects, while also enabling other teams to move forward with improvements and requests that previously weren’t prioritized due to limited development capacity," says Kogel.
From deep document analysis to resolving complex cases
The integration of specialized AI agents is also proving critical in highly regulated fields like healthcare technology, where accuracy and deep context are paramount to keeping service seamless when human staff is stretched thin.
Shlomit Labin, VP AI at Navina Photo: Courtesy of Shlomit Labin"In an era where summer vacations challenge team availability, more and more companies are adopting AI agents to maintain business continuity - not as a replacement for humans, but as a force multiplier," says Shlomit Labin, VP AI at Navina. "For example, at Navina, we developed 'Ofir,' an intelligent agent that supports service teams for primary care physicians in the US. When a complex question arises regarding a medical recommendation made by the system, Ofir can dive deep into the full workflow documentation, analyze the calculation steps and models, cross-reference data from systems like Zendesk and Jira, and generate a clear, reasoned explanation for the decision. It can even determine whether it represents desired behavior or requires improvement."
In this way, says Labin, "AI agents help bridge availability gaps during peak seasons or vacation periods, shorten response times and reduce bottlenecks, while allowing human teams to focus on truly complex cases and maintain a continuous workflow and high quality of service."
The power of shared organizational memory
While some tools focus on task automation, other tech giants are leveraging AI to bridge the knowledge gaps that naturally occur when team members are out of the office, ensuring that the company's collective intelligence remains intact.
Tomer Daniel, AI product leader at PlariumPhoto: PlariumAt Plarium, the focus is on creating a continuous, shared memory layer that acts as a bridge for the entire team, allowing workflows to build upon past achievements rather than repeating them.
“You'd never hire a brilliant new employee and erase their memory every night," says Tomer Daniel, AI product leader at Plarium. "Yet that's exactly how most AI at work behaves: every conversation starts from scratch, with no idea what your team already knows. At Plarium, our AI Lab is building Second Brain to fix that - a shared memory layer that turns a team's documents, decisions and hard-won lessons into knowledge its AI assistants can use, and that gets richer every time someone adds to it. Ask a question, get an answer grounded in your team's real history, not the internet's."
"We've validated the concept and are now turning it into a product teams can rely on day to day. It's a quiet idea with a loud consequence: when a company can remember, its people stop reconstructing the past and get to build on it," he adds.